Email & SMS Templates

This guide explains how to access, understand, and manage Email and SMS templates in the Smart Request System plugin.

Step 1 – Access the Templates

• In the WordPress admin sidebar, navigate to Smart Request System.
• Click Email Templates to manage all system emails.
• Click SMS Templates to manage all SMS notifications (requires Twilio setup).

Step 2 – Email Templates

• Each email template is used for a specific action in the plugin:

Fig 1: Email Templates

Template	Trigger Event	Purpose	Key Placeholders
Availability Update	Sent when the Availability Update action is performed	Notifies the user that the requested item or service is available	e.g ( {fullname}, {business}, {secret_code}, {entry_id} )
Availability Update (Admin)	Sent when a user email fails to deliver	Alerts admin that the availability email was sent	e.g ( {fullname}, {email}, {business_name}, {user_id} )
Resend Verification Code	Sent when the Resend Code action is performed	Sends a new verification/service code to the user	e.g ( {fullname}, {secret_code}, {entry_id}, {business_name} )
Request Completion (to Recipient)	Sent automatically after a request is marked as completed	Confirms to the user that the request is completed with business details	e.g ( {citizen_name}, {business_name}, {entry_id}, {maps_link_block} )
Notify Providers (Admin)	Triggered when the admin sends a request to providers in a specific region	Sends bulk notifications to providers	e.g ( {nomos}, {request_id}, {date_time} )
Request Expired	Sent automatically when a request reaches its expiration date	Notifies the user that their request has expired	e.g ( {name}, {phone}, {medicines_search}, {deadline} )

Step 3 – SMS Templates

• SMS notifications are require Twilio setup.
• Enter your Twilio Account SID, Auth Token, and Twilio Phone Number.
• Add Admin Phone Numbers to receive alerts.

Fig 2: SMS Templates

Template	Trigger Event	Purpose	Key Placeholders
Availability Notification	Sent when the Availability Update action is performed	Notifies the user that the item/service is available	e.g ( {fullname}, {business_name}, {secret_code}, {entry_id} )
Admin Alert	Sent when a user SMS fails to deliver	Notifies admin if sending failed	e.g ( {fullname}, {email}, {business_name}, {user_id} )
Resend Service Code	Sent when the Resend Code action is performed	Sends verification/service code via SMS	e.g ( {fullname}, {secret_code}, {entry_id} )
Request Completed	Sent automatically after a request is marked as completed	Confirms request completion to the user	e.g ( {citizen_name}, {business_name}, {entry_id} )
Bulk SMS to Providers	Triggered when the admin distributes a request to multiple providers in a region	Sends notifications to multiple providers	e.g ( {nomos}, {request_id}, {date_time} )
Expiration Reminder	Sent automatically when a request is nearing or past its expiration date	Alerts users about expiring requests	e.g ( {name}, {medicines_search}, {deadline} )